When:
14th Sep 2020 – 15th Sep 2020 all-day
2020-09-14T00:00:00+02:00
2020-09-16T00:00:00+02:00
Where:
TBC
Cost:
R3750
Contact:
This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a better manner and also ensure the growth of the business. Roleplays based on commonly experienced situations form an integral part of this course.
Aimed at
Any staff member dealing with customers, including management
The modules include:
- Basic Business Etiquette
- Image and behaviour
- Communication in a business environment
- The customer’s experience
- Moments of truth
- Improve current customer service
- Handling and solving complaints
- Retail and merchandising principles
- Increasing sales through Personality
- Upselling & Cross selling
Dates
-
16 – 17 March 2020
-
12 – 13 September 2020
Cost
R3750.00 including VAT per person
Booking
Contact Annie through the details below for more information.
Telephone
084 404 1144