Front of House

This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a better manner and also ensure the growth of the business. Roleplays based on commonly experienced situations form an integral part of this course.

Aimed at

Any staff member dealing with customers, including management

The modules include:

1. Basic Business Etiquette
2. Image and behaviour
3. Communication in a business environment
4. The customer’s experience
5. Moments of truth
6. Improve current customer service
7. Handling and solving complaints
8. Retail and merchandising principles
9. Increasing sales through Personality
10. Upselling & Cross selling

Dates

• 18 – 19 February 2019
• 12 – 13 September 2019

Cost

R3750.00 including VAT per person

Booking

Contact Annie through the details below for more information.