Back to Basics… Customer Service

Back to Basics… Customer Service

By Lesley-Caren Johnson As we are all aware, the Coronavirus pandemic and the lockdown in our country has had a detrimental effect on the economy, and on just about every business. Every day we hear the statistics pertaining to unemployment, the number of people who...
Operations Manuals fit for the times!

Operations Manuals fit for the times!

By Lesley-Caren Johnson What really sets one organisation apart from another is the know-how, knowledge and expertise it develops over a period of time. This know-how and expertise often take up residence in the heads of the franchisor, the management team and / or...