Franchising Plus
are thought leaders in franchise
development in South Africa.
when implemented correctly
is a powerful tool to grow a business.
We help our clients to achieve
franchise success through hands-on
support and skills transfer.
We believe in the ability of franchising
to achieve true economic empowerment
through small business creation.
Training forms an integral part
of any franchise value proposition.


Annie BaptisteDo you need to train franchise support staff and franchisees? We have a range of training solutions to meet your needs.

Franchising Plus Training has been specialising in business development training since 2001. With our team’s extensive experience in franchising, retailing and general business management, we have been able to develop courses that can really make a difference in the life of a business owner.

Franchising Plus Training is headed up by Annie Baptiste. She was instrumental in developing the training material used by Franchising Plus and negotiating an alliance with different bodies who, in some cases, accredit the courses offered by Franchising Plus.

Annie provides and develops ongoing training for clients in different sectors including retail, food and restaurant, hardware & building as well as finance & banking. Franchising Plus also offer several in-house courses, specialising in Business Skills for entrepreneurs, franchising training in general as well as the development of new material.

Franchising Training Courses

The following courses are offered in-house and are customised to the specific needs of the client.

Contact Annie through the form below for further information and customisation of modules to your specific business needs.

Franchisee courses:

  • Basic Business Skills Course
  • Operational Financial Management

Existing franchisors courses:

  • Managing Franchisee Performance Course
  • Basic Business Finance Course
  • Marketing & Sales Workshop

New franchisors courses:

Field service consultants (FSC) courses

  • The World’s Greatest Multi-Store Leadership Programme

Other courses:

  • Company Specific Retail Courses Developed to your Needs
  • Conference speaking
  • Category Management



 2020 Dates

Who should attend:

Cost per person (incl VAT)

Franchise By Numbers

Two days as requested

Aimed at companies who are interested in franchising their businesses, this toolkit is a step-by-step guide to getting it right.

R27 500 per company *includes toolkit

Managing franchisee performancecoaching for success

10 – 12 February 

18 – 20 May

7 – 9 October

Aimed at field service agents, focusing on building relationships, reporting and adding value during visits


R6 500

Operational Financial Management

13 – 14 February

21 – 22 May

8 – 9 September

Two day financial management course with an operational finance focus for people operating a business or supporting franchisees

R4 750

Business Skills / Business Acumen

3 – 6 February

4 – 7 May

7 – 10  September

9 – 12 November

This four day course is aimed at franchisees/business owners and store managers.  It covers the fundamentals of management and applies these to an operational environment, with specific reference to financial management.

R 6 900

Front of House

16 – 17 March

14 – 15 September

Retail orientated training for staff who deal with customers and work on the floor in a service, sales or merchandising position

R3 750

World’s Greatest Multi-Store Leadership Programme

Programme TBC

Aimed at area managers and field consultants who have to support multiple stores.

(2 Days per month for 4 months)

R19 450

Company specific retail & management training including:

  • Merchandising (1 day)
  • Category Management (1 day)
  • Customer service (2 day)
  • Marketing & Selling (2 day)
  • Operational Financial management (2 day)
  • Presentation skills (2 day)
  • Communication and Teamwork (2 day)
  • Human Resource Management (2 day)
  • Business Planning & strategy (2 day)
  • General Management (2 day)
  • Time Management (1 day)
  • Business Etiquette (1 day)
  • Mentoring & Coaching (2 days)
  • Courageous Conversations (1 day)

R16 900 per day for up to 25 people

Franchise Training Calendar

Sun Mon Tue Wed Thu Fri Sat
Business Skills / Business Acumen
Business Skills / Business Acumen
Sep 7 – Sep 10 all-day
Who should attend? SMME business owners, franchisees and managers Objective of the course The objective of this course is to give a new or existing business owner or manager the confidence to manage a business[...]
Operational Financial Management
Operational Financial Management
Sep 8 – Sep 9 all-day
This two-day programme is aimed at providing the non-financial manager with insight into the complexities of finance, using finance as a management tool and the operational impacts of financials. The course is designed to address[...]
Front of House
Front of House
Sep 14 – Sep 15 all-day
This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a[...]

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