Franchising,
when implemented correctly
is a powerful tool to grow a business.
We help our clients to achieve
franchise success through hands-on
support and skills transfer.
We believe in the ability of franchising
to achieve true economic empowerment
through small business creation.
Training forms an integral part
of any franchise value proposition.
Franchising Plus
are thought leaders in franchise
development in South Africa.
Roz Sandham Circle Profile

Roz Sandham

Training Lead

Roz has worked in Franchising for over 18 years. She held the positions of HR Director, Field Service Manager, Operations Manager and ultimately Operations and Training Director for McDonald’s South Africa. She held the position of COO for Kauai South Africa, for 3 years, where she was primarily responsible for Operations and Training for both company-owned and franchised stores.

She assists with setting up operational policies and procedures, executive coaching, training and development and franchising processes. She also does business coaching and mentoring for small businesses and entrepreneur development.

Roz holds a Bachelor of Social Sciences degree and an Honours Degree in Industrial Psychology. She is a professionally qualified coach. has a certificate in Project Management and a certificate in Generic Management.

Annie Baptiste Circle Profile

Annie Baptiste

Training Material Developer & Past Franchising Trainer

Annie had an honours degree in Marketing from the University of Pretoria. She worked in the franchising sector since 1999.

During her tenure at Deloitte & Touche in the Franchise division she started training franchisor staff as well as franchisees on business skills.

Annie joined Franchising Plus as the training manager and developed the training material for the Franchising Plus training courses and negotiated an alliance with the Institute of Marketing Management, who accredits these courses.

Annie also developed a whole training and development programme for retail personnel which currently forms a large part of the Franchising Plus training offering. Annie authored a book on ‘The Five Radical Rules of Marketing’.

Sadly, Annie passed away in July 2021 but has left her legacy behind at Franchising Plus.

Franchise Training Calendar

Sun Mon Tue Wed Thu Fri Sat
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Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September) 8:00 am
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September)
Sep 6 @ 8:00 am – 10:30 am
Online Basic Business Acumen/Basic Business Skills Training (6 - 10 September) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
7
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September) 8:00 am
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September)
Sep 7 @ 8:00 am – 10:30 am
Online Basic Business Acumen/Basic Business Skills Training (6 - 10 September) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
Online Operational Financial Management Training (7 – 8 September) 8:00 am
Online Operational Financial Management Training (7 – 8 September)
Sep 7 @ 8:00 am – 10:30 am
Online Operational Financial Management Training (7 - 8 September) @ Zoom - Online Platform
This two-day programme is aimed at providing the non-financial manager with insight into the complexities of finance, using finance as a management tool and the operational impacts of financials. The course is designed to address[...]
8
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September) 8:00 am
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September)
Sep 8 @ 8:00 am – 10:30 am
Online Basic Business Acumen/Basic Business Skills Training (6 - 10 September) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
Online Operational Financial Management Training (7 – 8 September) 8:00 am
Online Operational Financial Management Training (7 – 8 September)
Sep 8 @ 8:00 am – 10:30 am
Online Operational Financial Management Training (7 - 8 September) @ Zoom - Online Platform
This two-day programme is aimed at providing the non-financial manager with insight into the complexities of finance, using finance as a management tool and the operational impacts of financials. The course is designed to address[...]
9
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September) 8:00 am
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September)
Sep 9 @ 8:00 am – 10:30 am
Online Basic Business Acumen/Basic Business Skills Training (6 - 10 September) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
10
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September) 8:00 am
Online Basic Business Acumen/Basic Business Skills Training (6 – 10 September)
Sep 10 @ 8:00 am – 10:30 am
Online Basic Business Acumen/Basic Business Skills Training (6 - 10 September) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
11
12
13
Online Managing Franchisee Performance Training (13 – 15 September) 8:00 am
Online Managing Franchisee Performance Training (13 – 15 September)
Sep 13 @ 8:00 am – 10:30 am
Online Managing Franchisee Performance Training (13 - 15 September) @ Zoom - Online Platform
MANAGING FRANCHISEE PERFORMANCE TRAINING COURSE Who should attend: People who conduct field visits or provide support to franchised as well as company-owned outlets This three-day programme is for people who conduct field visits to franchised as[...]
14
Online Managing Franchisee Performance Training (13 – 15 September) 8:00 am
Online Managing Franchisee Performance Training (13 – 15 September)
Sep 14 @ 8:00 am – 10:30 am
Online Managing Franchisee Performance Training (13 - 15 September) @ Zoom - Online Platform
MANAGING FRANCHISEE PERFORMANCE TRAINING COURSE Who should attend: People who conduct field visits or provide support to franchised as well as company-owned outlets This three-day programme is for people who conduct field visits to franchised as[...]
15
Online Managing Franchisee Performance Training (13 – 15 September) 8:00 am
Online Managing Franchisee Performance Training (13 – 15 September)
Sep 15 @ 8:00 am – 10:30 am
Online Managing Franchisee Performance Training (13 - 15 September) @ Zoom - Online Platform
MANAGING FRANCHISEE PERFORMANCE TRAINING COURSE Who should attend: People who conduct field visits or provide support to franchised as well as company-owned outlets This three-day programme is for people who conduct field visits to franchised as[...]
16
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18
19
20
Front of House Online Training (20 – 21 September) 8:30 am
Front of House Online Training (20 – 21 September)
Sep 20 @ 8:30 am – 4:00 pm
Front of House Online Training (20 - 21 September) @ Zoom - Online Platform
This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a[...]
21
Front of House Online Training (20 – 21 September) 8:30 am
Front of House Online Training (20 – 21 September)
Sep 21 @ 8:30 am – 4:00 pm
Front of House Online Training (20 - 21 September) @ Zoom - Online Platform
This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a[...]
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