We help our clients to achieve
franchise success through hands-on
support and skills transfer.
We believe in the ability of franchising
to achieve true economic empowerment
through small business creation.
Training forms an integral part
of any franchise value proposition.
when implemented correctly
is a powerful tool to grow a business.
Franchising Plus
are thought leaders in franchise
development in South Africa.

Existing Franchisor Courses


This three-day programme is for people who conduct field visits to franchised as well as company owned outlets. For years it has been believed that forms and incentives are the be all and end all of effective field visits. It has been proven that a motivated franchisee with well trained staff gets it right every time. This course aims to cover all the basics of a good field visit but focuses on imparting the skills needed to ensure standards are maintained, through on the job coaching. Role-plays based on commonly experienced situations form an integral part of this course.

Workshop Outcomes:

  • Understanding franchisees, including psychology and lifecycle of the franchisee
  • Physiological processes to learning, accepting and changing behaviour
  • Role of the Field Consultant
  • Skills needed to conduct effective visits
  • Six steps to effective field visits
  • Giving constructive criticism
  • Do’s and dont’s of franchisee visits
  • Warning signs of troubled franchisees
  • Franchisee motivation
  • Maintaining standards in franchised outlets
  • Coaching for behavioural change
  • Communication and Relationship Management
  • Franchise Business Planning, goal setting & SWOT Analysis

Who should attend?

People who conduct field visits or provide support to franchised as well as company owned outlets

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This four day course is everything a new franchisee or other new business owner needs to prepare them for owning their own business. Aspects covered during the course range from preparing a business plan to obtain finance, marketing and operating the business successfully and finally to analysing the operational and financial performance of the business. Whether you are new to operating a business or have been in business before, you cannot afford to miss this programme.

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This two-day programme is aimed at enabling managers and staff to increase walk-in and phone-in business by creating awareness through local marketing as well as increasing the sales of your products or services by empowering employees with the skills and confidence to facilitate the above outcomes. The course is very practical and will increase sales.

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1This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a better manner and also ensure the growth of the business. Topics range from personal image & behavior, customer service, selling, handling difficult customers and complaints.

Franchising Plus have developed a staff development programme for the retail sector. The training consists of nine modules, which delegates complete over a pre-determined time period as a full programme or as individual modules. This training is ideal for developing staff for management positions as well as serving as a motivational element in the employee development. These courses are NQF aligned and can be accredited with W&R SETA.

The modules include:

  1. Merchandising
  2. Customer service
  3. Marketing & Selling
  4. Advanced Customer service
  5. Financial management
  6. Presentation skills
  7. Communication and Teamwork
  8. Human Resource Management
  9. Business Planning & strategy

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