We believe in the ability of franchising
to achieve true economic empowerment
through small business creation.
Training forms an integral part
of any franchise value proposition.
Franchising Plus
are thought leaders in franchise
development in South Africa.
when implemented correctly
is a powerful tool to grow a business.
We help our clients to achieve
franchise success through hands-on
support and skills transfer.

Field Service Consultant (FSC) Courses

Multi Store Leadership Programme

This eight day programme, conducted over three months is for area managers (FSC) who visit and manage multiple stores in a restaurant or retail group.


  1. Living the brand
  2. Talent selector
  3. Leading yourself and others
  4. Always be coaching
  5. Always be marketing
  6. Mastering your time
  7. Effective store visits
  8. Achieving your goals

Why is it the world’s greatest?

  • Participants can be held accountable
  • Focuses on the core Multi-Store Leadership competencies as identified by global research over the last two decades
  • Highly interactive
  • Tools and templates included (hard & soft copy)
  • Extensive practice and FEEDBACK
  • Pre & post course assessment
  • Webinars during and after course, ensuring further interaction and embedding of training into the workplace
  • Lifetime membership into the Multi Store Leader Club which includes:
      • Ongoing webinars
      • Access to articles and resources
      • Ongoing motivation
      • Learning of best practices

Course dates:

2 Days per month for 4 months – Programme TBC

Cost: R19 450.00 per person

Company specific courses available

Contact Us through the form below for more information & to reserve your seat

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    his three-day programme is for people who conduct field visits to franchised as well as company owned outlets. For years it has been believed that forms and incentives are the be all and end all of effective field visits. It has been proven that a motivated franchisee with well trained staff gets it right every time. This course aims to cover all the basics of a good field visit but focuses on imparting the skills needed to ensure standards are maintained, through on the job coaching. Role-plays based on commonly experienced situations form an integral part of this course.

    Workshop Outcomes:

    • Understanding franchisees, including psychology and lifecycle of the franchisee
    • Physiological processes to learning, accepting and changing behaviour
    • Role of the Field Consultant
    • Skills needed to conduct effective visits
    • Six steps to effective field visits
    • Giving constructive criticism
    • Do's and dont's of franchisee visits
    • Warning signs of troubled franchisees
    • Franchisee motivation
    • Maintaining standards in franchised outlets
    • Coaching for behavioural change
    • Communication and Relationship Management
    • Franchise Business Planning, goal setting & SWOT Analysis

    Who should attend?

    People who conduct field visits or provide support to franchised as well as company owned outlets

    Course Dates:

    • 15 – 17 February 2021

    • 4 – 6 October 2021


    Per Person, Incl VAT

    • Classroom: R6 500.00
    • Online: R3 900.00

    Contact Us through the form below for more information