Training Event Calendar

Who should attend?

SMME business owners, franchisees and managers

Objective of the course

The objective of this course is to give a new or existing business owner or manager the confidence to manage a business successfully even if he/she has no previous business experience.

How is the course conducted?

The aim of the course is for the delegates to learn and remember as much as possible. To facilitate this a lot of interaction between the delegates is encouraged. Roleplays and exercises form an essential part of this training course.

Handouts

Each delegate will receive a file with notes and exercises as well as a certificate on successful completion of the course.

Franchising Plus and their facilitators pride themselves on their ability to adapt the course content as well as the level of the course to the clients’ needs and abilities. All our courses include tools and tips that can be easily implemented in the businesses.

Basic Business Skills Course Dates:

• 3 – 6 February 2020

• 4 – 7 May 2020

• 7 – 10  September 2020

• 9 – 12 November 2020

Cost

R6 900 (VAT incl.) all inclusive

Group discounts can be negotiated.

Company specific courses can also be conducted.

This two-day programme is aimed at providing the non-financial manager with insight into the complexities of finance, using finance as a management tool and the operational impacts of financials. The course is designed to address the most important and common financial issues the non-financial manager might encounter. The course is very practical and will create awareness, understanding and appreciation of financial disciplines with the operationally orientated person.

Cost

R4 750

Dates

• 13 – 14 February 2020

• 21 – 22 May 2020

• 8 – 9 September 2020

This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a better manner and also ensure the growth of the business. Roleplays based on commonly experienced situations form an integral part of this course.

Aimed at

Any staff member dealing with customers, including management

The modules include:

1. Basic Business Etiquette
2. Image and behaviour
3. Communication in a business environment
4. The customer’s experience
5. Moments of truth
6. Improve current customer service
7. Handling and solving complaints
8. Retail and merchandising principles
9. Increasing sales through Personality
10. Upselling & Cross selling

Dates

• 16 – 17 March 2020

• 12 – 13 September 2020

Cost

R3750.00 including VAT per person

Booking

Contact Annie through the details below for more information.

This three-day programme is for people who conduct field visits to franchised as well as company owned outlets. For years it has been believed that forms and incentives are the be all and end all of effective field visits. It has been proven that a motivated franchisee with well trained staff gets it right every time.

This course aims to cover all the basics of a good field visit but focuses on imparting the skills needed to ensure standards are maintained, through on the job coaching.

Role-plays based on commonly experienced situations form an integral part of this course.

Workshop Outcomes:

• Understanding franchisees, including psychology and lifecycle of the franchisee
• Physiological processes to learning, accepting and changing behaviour
• Role of the Field Consultant
• Skills needed to conduct effective visits
• Six steps to effective field visits
• Giving constructive criticism
• Do’s and don’ts of franchisee visits
• Warning signs of troubled franchisees
• Franchisee motivation
• Maintaining standards in franchised outlets
• Coaching for behavioural change
• Communication and Relationship Management
• Franchise Business Planning, goal setting & SWOT Analysis

Who should attend?

Aimed at field service agents, focusing on building relationships, reporting and adding value during visits.

Cost

R6500.00

Dates

• 10 – 12 February 2020

• 18 – 20 May 2020

• 7 – 8 October 2020

Who should attend?

SMME business owners, franchisees and managers

Objective of the course

The objective of this course is to give a new or existing business owner or manager the confidence to manage a business successfully even if he/she has no previous business experience.

How is the course conducted?

The aim of the course is for the delegates to learn and remember as much as possible. To facilitate this a lot of interaction between the delegates is encouraged. Roleplays and exercises form an essential part of this training course.

Handouts

Each delegate will receive a file with notes and exercises as well as a certificate on successful completion of the course.

Franchising Plus and their facilitators pride themselves on their ability to adapt the course content as well as the level of the course to the clients’ needs and abilities. All our courses include tools and tips that can be easily implemented in the businesses.

Basic Business Skills Course Dates:

• 3 – 6 February 2020

• 4 – 7 May 2020

• 7 – 10  September 2020

• 9 – 12 November 2020

Cost

R6 900 (VAT incl.) all inclusive

Group discounts can be negotiated.

Company specific courses can also be conducted.