Training Event Calendar

This two-day programme was specifically designed for the retail environment and is suitable to all staff members who work in an outlet. This course should empower staff members to deal with everyday situations in a better manner and also ensure the growth of the business. Roleplays based on commonly experienced situations form an integral part of this course.

Aimed at

Any staff member dealing with customers, including management

The modules include:

1. Basic Business Etiquette
2. Image and behaviour
3. Communication in a business environment
4. The customer’s experience
5. Moments of truth
6. Improve current customer service
7. Handling and solving complaints
8. Retail and merchandising principles
9. Increasing sales through Personality
10. Upselling & Cross selling

Dates

• 18 – 19 February 2019
• 12 – 13 September 2019

Cost

R3750.00 including VAT per person

Booking

Contact Annie through the details below for more information.

This three-day programme is for people who conduct field visits to franchised as well as company owned outlets. For years it has been believed that forms and incentives are the be all and end all of effective field visits. It has been proven that a motivated franchisee with well trained staff gets it right every time.

This course aims to cover all the basics of a good field visit but focuses on imparting the skills needed to ensure standards are maintained, through on the job coaching.

Role-plays based on commonly experienced situations form an integral part of this course.

Workshop Outcomes:

• Understanding franchisees, including psychology and lifecycle of the franchisee
• Physiological processes to learning, accepting and changing behaviour
• Role of the Field Consultant
• Skills needed to conduct effective visits
• Six steps to effective field visits
• Giving constructive criticism
• Do’s and don’ts of franchisee visits
• Warning signs of troubled franchisees
• Franchisee motivation
• Maintaining standards in franchised outlets
• Coaching for behavioural change
• Communication and Relationship Management
• Franchise Business Planning, goal setting & SWOT Analysis

Who should attend?

Aimed at field service agents, focusing on building relationships, reporting and adding value during visits

Cost

R6300.00

Dates

• 6 – 8 March 2019 – Gauteng
• 5 – 7 June 2019 – Cape Town
• 18 – 20 September 2019 – Gauteng

This two-day programme is aimed at providing the non-financial manager with insight into the complexities of finance, using finance as a management tool and the operational impacts of financials. The course is designed to address the most important and common financial issues the non-financial manager might encounter. The course is very practical and will create awareness, understanding and appreciation of financial disciplines with the operationally orientated person.

Cost

R4 500

Dates

• 18 – 19 March 2019
• 11 – 12 July 2019
• 10 – 11 October 2019