We help our clients to achieve
franchise success through hands-on
support and skills transfer.
We believe in the ability of franchising
to achieve true economic empowerment
through small business creation.
Training forms an integral part
of any franchise value proposition.
Franchising,
when implemented correctly
is a powerful tool to grow a business.
Franchising Plus
are thought leaders in franchise
development in South Africa.

Field Service Consultant (FSC) Course

MANAGING FRANCHISEE PERFORMANCE COURSE

This three-day programme is for people who conduct field visits to franchised as well as company owned outlets. For years it has been believed that forms and incentives are the be all and end all of effective field visits. It has been proven that a motivated franchisee with well trained staff gets it right every time. This course aims to cover all the basics of a good field visit but focuses on imparting the skills needed to ensure standards are maintained, through on the job coaching. Role-plays based on commonly experienced situations form an integral part of this course.

Workshop Outcomes:

  • Understanding franchisees, including psychology and lifecycle of the franchisee
  • Physiological processes to learning, accepting and changing behaviour
  • Role of the Field Consultant
  • Skills needed to conduct effective visits
  • Six steps to effective field visits
  • Giving constructive criticism
  • Do’s and dont’s of franchisee visits
  • Warning signs of troubled franchisees
  • Franchisee motivation
  • Maintaining standards in franchised outlets
  • Coaching for behavioural change
  • Communication and Relationship Management
  • Franchise Business Planning, goal setting & SWOT Analysis

Who should attend?

People who conduct field visits or provide support to franchised as well as company owned outlets

Cost:

Per Person, excluding VAT

  • Classroom: R6 500.00
  • Online: R4 300.00

Contact Us through the form below for more information

Franchise Training Calendar

Sun Mon Tue Wed Thu Fri Sat
1
2
3
4
5
6
7
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) 8:30 am
Online Basic Business Acumen/Basic Business Skills Training (7-10 June)
Jun 7 @ 8:30 am – 12:30 pm
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
8
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) 8:30 am
Online Basic Business Acumen/Basic Business Skills Training (7-10 June)
Jun 8 @ 8:30 am – 12:30 pm
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
9
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) 8:30 am
Online Basic Business Acumen/Basic Business Skills Training (7-10 June)
Jun 9 @ 8:30 am – 12:30 pm
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
10
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) 8:30 am
Online Basic Business Acumen/Basic Business Skills Training (7-10 June)
Jun 10 @ 8:30 am – 12:30 pm
Online Basic Business Acumen/Basic Business Skills Training (7-10 June) @ Zoom - Online Platform
BASIC BUSINESS SKILLS TRAINING COURSE Who should attend: New franchisees or business owners that need help to prepare themselves for owning their own franchise/business Whether you are new to operating a business or have been in business before,[...]
11
12
13
14
15
16
17
18
19
20
21
Online Operational Financial Management Training (21-22 June) 8:30 am
Online Operational Financial Management Training (21-22 June)
Jun 21 @ 8:30 am – 12:30 pm
Online Operational Financial Management Training (21-22 June) @ Zoom - Online Platform
Online Operational Financial Management Training This two-day programme is aimed at providing the non-financial manager with insight into the complexities of finance, using finance as a management tool and the operational impacts of financials. The[...]
22
Online Operational Financial Management Training (21-22 June) 8:30 am
Online Operational Financial Management Training (21-22 June)
Jun 22 @ 8:30 am – 12:30 pm
Online Operational Financial Management Training (21-22 June) @ Zoom - Online Platform
Online Operational Financial Management Training This two-day programme is aimed at providing the non-financial manager with insight into the complexities of finance, using finance as a management tool and the operational impacts of financials. The[...]
23
24
25
26
27
28
29
30

Newsletter - Sign Up

Training Enquiry Form

    First Name (*)
    Surname (*)
    Course (*)
    Email (*)
    Number (*)
    Company (*)
    Message (*)
    Subscribe to our Newsletter (*)